Voice over Internet Protocol

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Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.

You can be anywhere in the world, as far as you have internet and a computer or a smartphone, you will be able to receive or make calls like if you were in Paris, Los Angeles or Moscow.

When you receive a call, somebody dialed your phone number. This phone number is also called DID for Direct Inward Dialing or Virtual number. This number is unique to you and let you get callers to reach you.

911micro offers you local phone numbers and Toll free numbers from many major countries around the world.

You can have just one number for all your offices, but you can also have local phone numbers anywhere across Canada, USA, France, UK, and others (eg Vancouver, Toronto, Halifax, Quebec, Tokyo, Berlin, New York, etc.).

1 VoIP line, or channel, gives you the ability to make 1 call at a time. You might require a trunk of 24 lines. It could also grow with your business or just be unlimited, all depending on your plan.

You might need to manage a phone server for your company to distribute calls. It could onsite and / or hosted.

When onsite, your entire local phones will keep running if you have an internet outage.

When hosted, it is your customers that will be able to leave messages or receive automated instructions if you have an internet outage. Calls could be also forwarded to cellphones.

Clear and reliable voice communications are crucial for any business. 911micro offers its business customers full IP telephony services with the best call quality and at a good price. We provide this quality service through the use of voice services over a digital network (IP) as well as traditional analogue.

IP connectivity increases the reliability and speed of networks. More than mere means of transmitting information, these become powerful strategic tools for companies. With their capabilities, they enable people to connect more effectively, make an organization's knowledge more accessible, and reduce costs by reducing administrative requirements.

An integral part of the evolution towards unified communications, IP telephony allows companies to phase out traditional telephone lines. It involves the complete replacement of the system in place only in rare cases.

For companies that want to maintain their long-term competitiveness, the move to unified communications is inevitable. Unified Communications is a set of tools that enables real-time collaboration between employees, customers, and external business partners. This collaboration is achieved by combining communication tools operated independently of each other, such as telephone, email, teleconferencing (audio conferencing, web conferencing), instant messaging, etc.

The benefits of this evolution are many: increasing the flow of communications, saving time for employees and decision-makers, reducing costs, improving customer service, and so on.

VoIP Phone Options

Our service plans offer you a full range of VoIP phone solutions to meet all your corporate communications needs.

All our plans include these basic functions

  • 911 Emergency Service
  • Call History
  • Call Recording
  • Put on hold
  • Call forwarding
  • Call transfer
  • Call back
  • Conference Calls
  • Hold with music
  • Calls between free subscribers
  • Voicemail
  • Voice messages by email
  • Name Display
  • Release number
  • Choose your area code
  • Cascading or simultaneous ringing

We also offer optional services to ensure the best possible service

  • DID virtual telephone numbers
  • 1-800 toll-free phone numbers
  • International local telephone numbers
  • 1-900 North American telephone numbers
  • 1-900 International Telephone Numbers
  • Local posts
  • Billing per channel (if qualified)
  • Virtual telephone operator (IVR)
  • Receive / send fax by email
  • Director of Call (Find-me / Follow-me)
  • Call server and callback
  • Virtual conference (3+ participants)